To help you make an informed decision, we've compiled a list of our most frequently asked questions relating to the services listed on this page.
If you can't find the answer to your question or if you would like more information about it, please feel free to contact us at any time and we'll be happy to help you.Submit Your Questions
Yes! All our products include user support. You can contact us on 1300 080 314 between 9AM – 5PM (AEST/ADST) Monday to Friday. Outside these hours, please use our eTicket System for 24 hour, 7 days a week 365 days a year support.
Most of our products are instantaneously set up when making payment via Credit/Debit Card or PayPal. When making payment via direct deposit, there may be a slight delay as establishment of your products will not occur until payment is received. There are some exclusions (such as SSL that have a 1-5 day issuance period) to this rule.
We currently accept payment via Credit/Debit Card (preferred), PayPal and direct deposit.
Should you not be happy with the service received, and we are unable to resolve your concerns within a 30 day period of sign up, you are eligible for a full refund on eligible services.
Unfortunately, we cannot provide refunds on the following services if they have already been successfully provisioned by one of our suppliers:
After the conclusion of the 30 days, a pro-refund refund will be provided as an account credit only.
Please Contact Us! We can change your plan at any time. We might even waive the additional costs of the new plan until your next renewal date!
All Black Cat Hosting servers are located in Melbourne VIC and Sydney NSW.